TERMS & CONDITIONS 

By viewing our website or placing an order you are agreeing to our Terms & Conditions.

What’s included:

Ingredients, utensils, knives, equipment, aprons and carrier bags are provided for all courses. Some meals are included in the course cost – please see appropriate course details for further information.

We reserve the right to make amendments to course content and recipes without notice.

Age requirements:

Please note our classes are mainly adult classes, the minimum age for students in the classes is 12 years old unless stated otherwise.

Health & Safety:

All participants should wear shoes with flat, non-slip soles and covered toes. We cannot admit you into Butteroom without proper footwear. We recommend wearing sensible clothing (ie. not your Sunday best) and are not liable for any damage that occurs to clothing.

If you have been or are suffering from food poisoning or an upset stomach (or have come into contact with anybody who is exhibiting these symptoms) within 48 hours of the course, we would ask that you not to attend and contact ourselves.

All open wounds must be covered, ideally with a blue plaster. If you don’t have a blue plaster, let us know on arrival and we will be happy to provide one.

Special dietary requirements & food allergies:

We are unable to tailor our course content for special dietary requirements; however when lunch is provided, there will be a vegetarian option. We will be happy to discuss course content beforehand to allow you to make your own alternative eating arrangements if necessary. There is no reduction in fee in this instance.
Please inform us in advance of any allergies, disabilities, diabetes, pregnancy, epilepsy, learning difficulties etc.

Booking:

Confirmed bookings are not eligible for refunds or cancellations under any circumstances. If you can’t make a class, please give us as much notice as possible (+14days) and we will try and re-sell your place. If we are able to sell your place to another customer we can then either reschedule your class or reserve the credit as a Gift vouchers, that are valid for 1 year from their date of replacement.

 

If you cannot attend a class you may send someone else in your place. Please let us know the name of the attendee in advance of the class. 

If you are buying the class for someone else, please let us know their email for correspondence.

The baking materials posted on our website may be subject to variations if ingredients are not available.

Occasionally we may have to cancel or postpone a class due to unavoidable circumstances or if a class is under-subscribed. In such a case we will notify all confirmed attendees as soon as possible and offer to transfer to another class or issue a full refund

Lateness:

Our workshops are packed with as much baking as we can possibly fit into them, so starting on time is crucial. As a result, it is essential you arrive promptly for your workshop.

If you are late, please be aware that the class may have started. Wherever possible, we will allow you to join in, however if you have missed essential parts of the class, this may not be an option. A refund will not be provided in this instance.

Payment:

All payment must be made in full at the time of booking. We do not take provisional bookings and cannot confirm your place on a course until we receive full payment.

Liability:

Butteroom will not accept responsibility for the loss of any personal possessions.

Acceptable usage of course content:

Recipe and reference materials are provided to support students in their ongoing development as incredible bakers and are issued for personal use only. The sharing of course materials by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited without the express written permission of Butteroom. If in doubt, please ask about what is and isn’t acceptable usage.

Gift vouchers:

Gift vouchers are valid for 6 months and cannot be exchanged for money. Gift vouchers are transferable, so if you are unable to make your course, you may contact us to nominate a replacement.

Cancellations by Butteroom:

Butteroom is entitled to cancel any course at any time subject to the repayment of any deposit and fees received in respect of the course or the part of the course which has been cancelled.

In the unlikely event of cancellation of a course by ourselves, we undertake to offer a suitable transfer to an alternative date or course, or a full refund (within 14 days) of any course fees.

We cannot be held liable for any third-party costs, such as travel bookings or accommodation with hotels other than our own.

Refunds:

No refund will be made if you fail to attend all or any part of a course (and Butteroom is unable to reallocate your place).

All refunds are made to the source of the initial payment, ie. fees paid by a credit card can only be refunded to the same card.

Privacy policy:

We do not store credit card details nor do we share customer details with any 3rd parties.

Data Protection

All processing of your personal data will be in accordance with our Privacy, CCTV & Data protection policy.

For the safety and security of all participants and our staff, and for associated purposes of crime prevention and detection, we operate 24-hour CCTV security at our studio. The images will be captured, processed and retained in accordance with our separate Privacy, CCTV & Data Protection Policy. Access to such footage will also be governed by the provisions of that policy.

We will securely store personal data including membership information and recorded CCTV footage are keep confidentially.

You can contact us with any queries or concerns by emailing us at info @butteroom.com